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What appliance manufacturers don’t tell you

I often worry about not buying additional cover for an appliance. The “what if it breaks down and the high repair costs” always bother me, but in the end I always decide to opt not to buy any additional cover beyond the free guarantee period.

Looks like I was right. Let me explain:

After almost four years, my Bosch dishwasher broke down. At first I thought it just needed cleaning or something and followed all the checks Bosch recommend before calling out for an engineer.

I eventually called out for one. I had no insurance cover, so started feeling a little annoyed with myself, as the engineer cost was £99 plus additional charges for spare parts.

When the engineer arrived, he told me the dishwasher couldn’t be fixed. He said the fault was also rather uncommon and that we were basically “unlucky.”

Unlucky? too right I thought. If only I had purchased an extended warranty.

Thinking out loud I said to the engineer “such a shame, we only had it four years”. He looked at me and said the machine should have lasted a lot longer and that he would talk to Bosch about a product failing in less than five years, with the view that we should be entitled to a new one at a significant discount.

I eventually spoke to Bosch who offered me a new one for just £37, because the old one did not last a sufficient period.

My brand new dishwasher would have cost me £363. I am grateful for the engineer pointing this out to me, but I am annoyed that manufacturers do not tell you this. Instead, we are pushed into buying expensive insurance and extended warranty policies.

What really annoys me about is that no one at Bosch had told me about this extra protection consumers get. The customer care rep I spoke to when booking my engineer gave me two options:

1)   Pay for the call–out charge and the cost of spare parts

2)   Or you can pay for insurance for £150 and you are covered for everything for two years.

She didn’t even explain that Bosch would offer a significantly reduced new one or that I would get a £50 cashback voucher if the engineer couldn’t fix it.


Now, let’s do some maths…

Had I paid for insurance cover, it would have cost me £150 a year. The first two years were free, so let’s say it would have cost me £300 to date.

Without the cover or the discount, I could have purchased a new dishwasher for less than £300 or the same one for around £363.

Somehow, the insurance doesn’t seem worthwhile. You could end up paying more for an appliance that really shouldn’t break down, and if it does break down within a period of five years, the supplier will often give you a significant discount.

According to a study by Which? Most appliances are now so reliable, it is unlikely they need any kind of repair in the first five years.  After that, just upgrade with the money you saved from expensive extended warranty or insurance costs.

So, think very carefully before you sign up to costly extended warranties. When it comes to electrical and white goods, they are a waste of money. These appliances are expected to last and if they don’t then as the consumer you have some rights!


Follow me on twitter @KalpanaFitz

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Reduce your grocery bill by 70% this summer!

The kids are off school and they are going to be hungry – inevitably, the next few weeks will see the cost of your weekly shop shoot up.

To help families keep the costs of food shopping down, MMM put Approved Food to the test, which can help slash the cost of shopping by as much as 70%.

There is of course one catch – the food is past or close to its sell-by date, but perfectly safe.

With a £30 budget, MMM managed to bag a fair amount – cereals, tinned food, sweets and treats, drinks and even laundry detergent and dishwasher tablets – the sort of things where you can generally ignore the date stamped on the product.

If you’ve tried reducing the cost of the grub by switching brands or shopping at discount stores but think you can do better, then try Approved Food  – you’ll be surprised at just how much you could save on some store cupboard essentials.

New products are available everyday and there are some real bargains. For example, Sprite Zero 330ml for just 29p or a 2kg Reeses Peanut jar for just £2.99. There’s even stuff for pets, at more than 50% off.

MMM was really pleased with service and surprised at just how at just how much £30 would buy (see pic above/ instagram).

Although we would like to see Approved Food cut down on the cardboard packaging, the items arrived well packed and in excellent condition.

So, if you’re looking to save a few more pounds on your groceries, take a look at Approved food – you’ll be surprised at just how good the bargains are.


Keep up with MMM on Twitter @MumMoneyMatters and Facebook !


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