The other day, I was called twice by someone claiming to be from the Telephone Preference Service (TPS) – an organisation that allows you to register your numbers for free to opt you out of unsolicited sales and marketing calls.
The person on the other side was clearly calling outside of the UK and told me he needed to “activate” my line so that I wouldn’t get anymore “nuisance” calls. I hung up immediately knowing this was a fraud because I know the TPS is free and do not call people. You simply register your number online and that’s it.
Fraudsters will try and catch people out making it sound like the TPS is a subscription service and then try and obtain credit card details.
MMM spoke to the TPS, which confirmed that these calls are being made and are fraudulent. Anyone receiving them should report them to Action Fraud.
Registering with the TPS is easy, and free – go onto the TPS website and put in the phone numbers you want to protect.
Registering your number does not protect you 100% from such calls but you should get fewer calls. Also, if someone does call you on a registered number, they are breaking the law and can face a fine – but you must report it.
I am registered with the TPS and still occasionally get sales and marketing calls. The TPS asks you report them for which you will need the number, the company and the time of the call. It doesn’t matter if you don’t have both the name and number, but would need at least one of them to put it through the complaint system.
I recently reported a company named Compare Insurance for making daily calls to me on my mobile. Since reporting them, I haven’t had any calls from them.
The TPS stated that it is “unlawful to make unsolicited direct marketing calls to telephone numbers registered with TPS,” and that non-compliant organisations will be dealt with by the Information Commisisoner’s Office for breaking regulation.
So, whether you’re getting fraudulent calls or sales and marketing calls, it’s always worth reporting.
If you suspect a scam phone call, best thing to do is to hang up, and do not press any buttons.
Never give out or confirm personal details.
Please note, Action fraud mentioned above will also not call you, so if you get a call from someone claiming to be them, hang up.
Follow Kalpana on @KalpanFitz and @MumMoneyMatters on Twitter. You can also keep up-to-date with money matters on MMM’s Facebook page.
Don’t forget – you can also leave a comment below.