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Has deceptive Amazon pricing left you out of pocket?

Despite claims about Amazon avoiding UK tax bills and now under investigation for deceptive discounts, I kind of still really like Amazon. But recently, I’ve found it has to be one of the most confusing places to shop.

There’s Amazon Prime, Kindle Unlimited, Music Unlimited, subscribe & save, add-on purchases and so on and you could be paying for one of them without even realising.

I have a prime membership, but until recently, I haven’t paid attention to all the various other subscriptions Amazon offers. It’s actually all a little confusing, but what annoys me, it’s not clear when you end up paying for things with an accidental subscription.

I recently purchased a book – Amazon gave me two options – Kindle Unlimited £0.00 or buy at £6.99. I assumed that as a prime member, I was getting some books for free, but without knowing, Amazon subscribed me to £7.99 a month subscription after I clicked on £0.00.

I didn’t realise because at no point had Amazon told me this would cost £7.99 a month. I paid for it for eight months and it was only when I was shredding bank documents I noticed the charges (this is why you should check bank statements by the way). I shop at Amazon regularly, so had missed this initially.

It took me ages to then look through my Amazon account to see where I was being charged and managed to cancel it. Even when I cancelled, I still wasn’t sure what it was for. How confusing,

It shouldn’t be that difficult to find, but more importantly, why didn’t Amazon make it clear to me that the book I was getting was not actually £0.00, but it was in fact £7.99 a month. A pop up saying ‘do you want to subscribe at £7.99 a month’ would have done the job. But no, Amazon quietly subscribed me, left me thinking I was getting something free with my Prime account.

I of course complained and was refunded the charges, but this call should never have had to happen if there was a clear pricing strategy in place.

And what’s with the ‘Add-on’ purchases – really Amazon, just sell thee items instead of forcing consumers to bump their trolleys up to £20 or more.

Have you accidently subscribed to an Amazon service without realising it? Do the ‘add-on’ purchases annoy you? Has Amazon become a little too complicated to a point where consumers are left baffled and sometimes out of pocket?

 

Comments below please!

 

Join MMM on Facebook and you can also follow me on Twitter at @MumMoneyMatters and @KalpanaFitz

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Reduce your grocery bill by 70% this summer!

The kids are off school and they are going to be hungry – inevitably, the next few weeks will see the cost of your weekly shop shoot up.

To help families keep the costs of food shopping down, MMM put Approved Food to the test, which can help slash the cost of shopping by as much as 70%.

There is of course one catch – the food is past or close to its sell-by date, but perfectly safe.

With a £30 budget, MMM managed to bag a fair amount – cereals, tinned food, sweets and treats, drinks and even laundry detergent and dishwasher tablets – the sort of things where you can generally ignore the date stamped on the product.

If you’ve tried reducing the cost of the grub by switching brands or shopping at discount stores but think you can do better, then try Approved Food  – you’ll be surprised at just how much you could save on some store cupboard essentials.

New products are available everyday and there are some real bargains. For example, Sprite Zero 330ml for just 29p or a 2kg Reeses Peanut jar for just £2.99. There’s even stuff for pets, at more than 50% off.

MMM was really pleased with service and surprised at just how at just how much £30 would buy (see pic above/ instagram).

Although we would like to see Approved Food cut down on the cardboard packaging, the items arrived well packed and in excellent condition.

So, if you’re looking to save a few more pounds on your groceries, take a look at Approved food – you’ll be surprised at just how good the bargains are.

 

Keep up with MMM on Twitter @MumMoneyMatters and Facebook !

 

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